Subprocessors
Last updated 27 Oct 2026 · by Surge Software
Outside services that process data for CustomerInterviewAI. The app, database, interview clips and our own AI model run on Surge's own server in Bengaluru, India, so they are not listed here.
In use today
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Cloudflare | Network, HTTPS and the tunnel that carries traffic to our server | All web traffic to the site and app | Global network |
| Anthropic (Claude API) | Fallback AI, only when our own model errors, times out or fails a check | The text of that AI request (for example interview turns or a study goal) | United States |
| Resend | Email: sign-up, password reset, participant invites and reminders, results-ready notices | Recipient email address and the email content | Outside India |
| "Continue with Google" sign-in, only if you choose it | Your Google account name and email | Global | |
| Telegram | Website chat: "Talk to a person" hand-offs to our team, when set up | The message and email a visitor types in the site chat (not interview data) | Global |
Not in use yet
- Payment provider: will be listed here before paid plans open.
- Prolific and Cint (panel recruiting) and Sarvam AI (Indian-language voice) are coming soon. They will be listed here before they are switched on.
Services you connect yourself
Slack, Notion, Jira and your single sign-on provider receive data only when you connect them and send findings or sign in through them. You choose and control those services.
Changes
We give business customers 14 days' notice by email before adding a new subprocessor (see the DPA). This page always shows the current list.
Support: [email protected], reply within 1 business day (IST).
Surge Software Solutions Private Limited, Bengaluru, India.